If you are old enough to remember the days of good service you very likely feel the way I do whenever I get terrible customer service. I recall as a child milk being delivered to the door in the morning, bread being delivered, real service at a gas station etc, etc. Those days may be a thing of the past, but I am beginning to think that so is any kind of customer service.
Yesterday I spent the day in London Ontario with my Kyusho Jitsu instructor. London is about a 90 minute drive from here and the class lasted about 3 hours. I got home last night about 9:00pm with a case of beer (warm) to discover that the electricity (hydro in Canada) had been off for about 3 hours. (So much for COLD Beer)
I went down the street to get some chips and see how far the black out went. At the store I discovered that a transformer had blown and everyone was surprised that it was not yet repaired. I took a quick drive to the place were the damage was, and you guested it, no repair crew. Power was restored about 3:00am, almost 9 hours after the fact.
ENWin Utilities proved once again that they lead the City of Windsor in BAD SERVICE. This is the problem when there is no competition available in an industry. Free markets rule and monopolies like ENWin SUCK!
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